Accessibility

Walm Lane Surgery

114 Walm Lane, London, NW2 4RT

TelTelephone: 020 8452 0366

Out of hours: 111

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

Walm Lane Surgery

114 Walm Lane, London, NW2 4RT

Practice Opening hours

The practice is open during the following times:

Monday08:45-13:00/15:30-18:30
Tuesday08:45-13:00/15:30-18:30
Wednesday08:45-13:00/15:30-18:30
Thursday08:45-13:00/15:30-18:30
Friday08:45-13:00/15:30-18:30
SaturdayClosed
SundayClosed

Practice News

Important message from North West London CCG:

Blood tests – routine blood tests postponed A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. Anyone who needs a test for urgent health problems, will still get one but where your clinician feels that it is appropriate to do so, then you may be […]

Deadline for Registering your Opt-Out

If you don’t want your identifiable patient data to be shared for purposes except for your own care, you can opt-out by registering a Type 1 Opt-out. This collection will start on 1 September 2021 so if you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with […]